IT-Support-Mitarbeiter (m/w/d)
Core
Handling IT incidents and service requests via 1st and 2nd-level support, managing user accounts, and documenting tickets.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for a client in the Meppen region
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
IT support experience, ticketing systems, user account management, ITIL basics, analytical thinking, structured work
Preferred skills
ITIL certification, English language skills
Technologies
Ticketing systems
Responsibilities
Receive and process incidents and service requests, document tickets, verify ticket quality, create reports, manage user accounts and access rights
Seniority
Entry to Mid-level