Mitarbeiter im Kundenservice/Inbound (m/w/d)
Core
Handling customer inquiries via phone, email, and WhatsApp, managing accounts, processing complaints, and providing consultation to retain customers.
Role type
Customer service representative (inbound)
Builds
Customer support interactions and account management for a coin distribution company
Domain
Retail / E-commerce (Coins & Collectibles)
Deliverable
client delivery
Required skills
Customer orientation, communication skills, negotiation skills, commercial administration knowledge, MS Office proficiency
Preferred skills
Commercial vocational training, flexibility, stress management
Responsibilities
Telephone and written customer correspondence, account clarification, complaint handling, customer consultation, customer retention
Seniority
Entry-level / Individual Contributor