Service Architect
Core
Design enterprise managed services solutions, lead major bids, and ensure delivery alignment for complex customer requirements.
Role type
Senior Service Architect (IT Managed Services)
Builds
Integrated managed service models, service catalogues, and cost frameworks for enterprise clients.
Domain
IT Managed Services / Outsourcing
Required skills
Service architecture, solution design, bid leadership, commercial modeling, stakeholder engagement, service transition
Preferred skills
AI and automation integration, modern tooling adoption
Technologies
Cloud, Network, Security Operations, Service Desk, EUC
Responsibilities
Translate complex customer requirements into costed service solutions; lead solution responses for major managed services bids; engage with customer executives and procurement teams; carry service designs from presales through transition; shape reusable service models and catalogues; identify opportunities for AI and automation in service delivery.
