Business Travel Consultant - Hebrew - Portugal
Core
Frontline travel support specialist resolving customer issues and managing bookings across air, rail, and hotel sectors.
Role type
Senior IC Business Travel Consultant
Builds
Customer satisfaction and operational stability for Navan's travel platform users
Domain
Travel technology and customer support
Deliverable
client delivery
Required skills
GDS systems (Sabre, Amadeus, Galileo), multi-modal booking management (air, rail, hotel, car), customer issue resolution, SLA adherence, self-service platform guidance
Preferred skills
Travel industry best practices knowledge, stakeholder feedback provision, rotating shift flexibility
Technologies
Gmail, Zendesk, Slack, Salesforce
Responsibilities
Handle hotel, flight, car, and rail bookings; guide customers in self-service options; respond to inquiries via chat, calls, and emails; maintain knowledge on suppliers and destinations; provide feedback to product and engineering teams
Seniority
Senior, hands-on IC
