Patient Onboarding Associate- Call Center
Core
First point of contact for patients, responsible for answering calls, scheduling appointments, and managing patient registration and data entry for a physical therapy network.
Role type
Patient Onboarding Associate (Call Center)
Builds
Patient appointment schedules and registration records for a network of physical therapists
Domain
Healthcare / Physical Therapy
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, multi-tasking, Google Suite proficiency, high school diploma
Preferred skills
Call center experience, office admin experience
Responsibilities
Answer incoming calls and schedule appointments, collect and document patient demographics and insurance info, handle inbound/outbound calls and emails, navigate multiple systems for data entry and screen sharing, maintain a distraction-free remote workspace
Seniority
Entry-level, individual contributor