Manager, Implementation
Core
Manage a team of Implementation Strategists to drive go-lives, CSAT, and time-to-go-live metrics for cannabis dispensary clients.
Role type
Manager, Implementation
Builds
SaaS onboarding and implementation processes for cannabis operators
Domain
Cannabis retail technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team management, retail platform experience, client relationship management, process improvement, cross-functional partnership, strategic planning
Preferred skills
Retail cannabis experience
Technologies
SaaS platforms
Responsibilities
Coach and inspire Implementation Strategists to meet volume-based metrics, support clients directly during onboarding, assign accounts and manage team bandwidth, partner with Sales and Product teams, refine implementation processes, scale the Implementation function
Seniority
Manager, hands-on leadership
