Inbound Call Center Representative
Core
Answer inbound and outbound calls to members, physicians, and pharmacies to resolve issues, document interactions, and educate members on pharmacy benefits.
Role type
Inbound/Outbound Call Center Representative
Builds
Member experience and pharmacy benefit resolution
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Active listening, empathetic communication, data entry, multitasking, Windows/MS Office/G-Suite proficiency
Preferred skills
Salesforce Service Cloud, Talkdesk, CRM tools, benefits/insurance/pharmacy experience, complex issue resolution
Responsibilities
Answer inbound calls, make outbound calls, follow up and resolve member issues, document interactions, route inquiries, educate members on benefits
Seniority
Entry-level to Junior
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