Inbound Contacts Representative
Core
Frontline support for members via phone, digital, and written inquiries, addressing benefit questions, issue resolution, and service education.
Role type
Inbound Customer Service Representative
Builds
Member support and service education within a structured healthcare environment
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
Customer service, issue resolution, documentation, multitasking, verbal communication, active listening, policy adherence, shift management
Preferred skills
Healthcare experience, Spanish fluency, inbound call center experience
Technologies
Multiple computer applications, digital inquiry systems
Responsibilities
Respond to incoming telephone, digital, and written inquiries; Address complex benefit questions and resolve issues; Document interactions accurately in systems; Escalate unresolved issues to appropriate teams; Navigate multiple applications simultaneously; Manage competing priorities within established policies
Seniority
Individual Contributor, entry to mid-level