Technical Support Specialist (Night Shift)
Core
Deliver high-quality technical support services by troubleshooting customer issues across hardware, software, and networking systems to ensure optimal performance.
Role type
Technical Support Specialist (Night Shift)
Builds
Customer support interactions and resolved technical issues
Domain
Customer Experience / IT Support
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Documentation, Multitasking, Technical knowledge (PC/Mac, Office, Hardware/Networking), English fluency
Preferred skills
AI tool usage (ChatGPT, Copilot), Fast-paced environment adaptability
Technologies
ChatGPT, Microsoft Copilot, PC, Mac, Microsoft Office
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Manage multiple requests simultaneously in a high-volume environment; Leverage AI tools to support daily workflows and improve response quality.
Seniority
Mid-level (2+ years experience)
