Application Support / SQL - (12 Month Maternity-leave Contract)
Core
Investigate and resolve technical issues for Varicent's SaaS and on-premises Sales Performance Management solutions by analyzing customer reports, reviewing logs, and reproducing issues.
Role type
Technical Analyst I (Application Support)
Builds
Customer support resolutions and case documentation for SPM/RPM software
Domain
SaaS / Revenue Performance Management
Deliverable
client delivery
Required skills
SQL fundamentals, client-server architecture troubleshooting, systematic problem-solving, case documentation
Preferred skills
SaaS platform support experience, web-based application troubleshooting
Technologies
Relational databases, CRM systems, support tools
Responsibilities
Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, and gathering diagnostic information; Communicate clearly with customers regarding issue status and resolution plans; Maintain accurate case documentation and customer records within CRM and support systems; Collaborate with Product, Engineering, and internal teams to escalate issues; Participate in on-call and weekend support rotations
Seniority
Junior, hands-on IC