Senior Manager, Commercial Capabilities
Core
Hands-on leader managing and optimizing tools and platforms for the US Commercial organization, focusing on CRM administration, roadmap ownership, and AI adoption.
Role type
Senior Manager, Commercial Capabilities (Salesforce & AI)
Builds
Commercial technology solutions, custom internal tools, and AI pilots for sales effectiveness
Domain
Consumer Technology / Tobacco Harm Reduction / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce administration, roadmap planning, build vs buy evaluation, requirements gathering, solution design, UAT, release management, team leadership, vendor coordination, API design, data modeling
Preferred skills
Salesforce certification, process architecture, commercial strategy, full-stack development, ERP integrations
Technologies
Salesforce, ERP, data warehouses, third-party analytics tools, AI/ML platforms
Responsibilities
Support and contribute to the Commercial Systems roadmap encompassing CRM and other technology systems; Manage ongoing development, configuration, and optimization of the Salesforce platform; Develop and maintain the AI roadmap for the Commercial function identifying high-value use cases; Lead and develop a small team of Salesforce administrators and systems analysts; Partner with Commercial teams to translate business needs into practical technology solutions; Track platform budgets, project milestones, and delivery progress across active workstreams
Seniority
Senior Manager, hands-on IC with team leadership
