Customer Success Manager, SMB

Mexico💼 Full-time🗓 2026-09-01 → 2026-09-25

Core

Manage customer relationships for emerging SMB clients to drive adoption, retention, and growth of the Risk Intelligence platform.

Role type

Individual contributor Customer Success Manager (SMB)

Builds

Customer health, retention, and expansion within the SMB segment

Domain

SaaS / Risk Intelligence / Cybersecurity

Deliverable

product features

Required skills

Customer relationship management, account growth strategies, webinar facilitation, risk assessment, CRM data tracking, bilingual communication

Preferred skills

SaaS/Tech environment experience, Salesforce or HubSpot proficiency, customer implementation experience

Technologies

Salesforce, HubSpot, Gainsight

Responsibilities

Drive adoption and enablement for SMB customers, host webinars and facilitate collaboration, align with CS org to grow accounts via cross-sell/upsell, evaluate account health and risk, manage escalations with support team, track communications in CRM, ensure timely response to inquiries

Seniority

Mid-level, hands-on IC

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About AlertMedia

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a