Customer Support Advisor
Core
Provide first-line customer support and validate customer data for supplier onboarding and subscription management.
Role type
Customer Support Advisor (First-line support & Data Validation)
Builds
Customer onboarding, subscription renewals, and data validation processes for supplier customers.
Domain
Defence, Aerospace, and Financial Services (Supplier Information & Risk Management)
Deliverable
client delivery
Required skills
outbound/inbound calling, data validation, CRM management, process improvement, Excel (Intermediate), meeting targets
Preferred skills
data analysis, MS Office applications, adaptability to growing business
Responsibilities
Make high volume of outbound calls to supplier customers for onboarding and renewals; validate online questionnaires with attention to detail; log and update customer records; advise on fee payments; provide first-line support for IT, procedural issues, and complaints; escalate complex issues to management; participate in team meetings to share information.
Seniority
Individual Contributor
