Customer Success Manager:in (m/w/d)
Core
Drive customer adoption and success for E-Government software solutions used by municipal administrations across Germany.
Role type
Customer Success Manager (Implementation & Account Management)
Builds
E-Government web portals and software for public sector digitalization
Domain
Public Sector / E-Government / Municipal Administration
Deliverable
client delivery
Required skills
Customer onboarding, product configuration, implementation coordination, cross-functional collaboration, requirement analysis, stakeholder management
Preferred skills
Public sector experience, Customer Success experience
Technologies
Web-based software, Internet portals
Responsibilities
Guide customers through software implementation and ensure optimal daily usage, configure product features to meet administrative needs, coordinate the entire implementation process with internal teams, identify opportunities for additional features and escalate to sales, act as the customer voice in product management, collaborate with Marketing, Sales, and Consulting teams
Seniority
Mid-level, hands-on IC