Customer Service Specialist (m/w/d)*
Core
End-to-end customer order management from entry to delivery, acting as the central interface between customers, sales, production, and logistics.
Role type
Customer Service Specialist (Order Management)
Builds
Reliable service delivery for SCHOTT's partner companies and customers
Domain
Material technology / Industrial manufacturing
Required skills
Order management, cross-functional coordination, data quality management, KPI analysis, packaging solution evaluation, audit support, SAP/ERP proficiency
Preferred skills
Foreign trade qualification, MS Office
Responsibilities
Manage customer orders from entry to delivery, coordinate internal and external communication, monitor orders and delivery deadlines, maintain master data, create and analyze KPIs, evaluate new packaging solutions, support audit preparations
Seniority
Mid-level, hands-on IC
