Customer Service Support Agent
Core
Manage the full commercial lifecycle for a portfolio of customers, including renewals, contract updates, and addressing concerns via tickets and live calls.
Role type
Customer Service Support Agent (B2B SaaS)
Builds
Customer retention and issue resolution for software vendors and website owners
Domain
B2B SaaS / Outsourcing
Deliverable
client delivery
Required skills
customer retention management, escalation handling, live call support, written English, verbal English
Preferred skills
B2B SaaS experience, CRM tools proficiency
Responsibilities
Manage account renewals and contract updates, handle billing and product inquiry tickets, conduct live support calls, serve as first-line support and coordinate escalations
Seniority
Junior to Mid-level, hands-on IC
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