Assistant Store Manager (40) Gateway
Core
Experienced leader managing day-to-day service, sales, and operational objectives in a bank store location, leading a team to grow customer relationships and deliver personalized financial advice.
Role type
Senior IC Assistant Store Manager (Banking)
Builds
Store operations, customer service experiences, and financial advice solutions
Domain
Personal & Commercial Banking
Required skills
Team leadership, sales management, operational management, financial concepts knowledge, customer relationship management, compliance adherence, market analysis, risk management, coaching, scheduling
Preferred skills
Supervisory experience, consumer lending experience, banking products knowledge, Notary License, NMLS registration
Technologies
Microsoft Office, NMLS, banking systems
Responsibilities
Lead a team of advice and service colleagues to achieve store objectives; Provide day-to-day team leadership ensuring efficient delivery of complex service and advice activities; Drive advice behaviors within the team through coaching and development; Handle critical and high-risk issues; Establish work direction for delivering end-to-end advice to customers; Lead operational compliance including teller and platform operations; Manage vault and cash operations; Act as an escalation point for customer problem resolution.