Regional Manager I
Core
Lead a team of General Managers across US locations to ensure day-to-day operations deliver a perfect customer experience for Gopuff's on-demand grocery and convenience platform.
Role type
Senior Regional Manager (Operations)
Builds
Gopuff's on-demand grocery and convenience delivery network
Domain
Retail operations / Supply chain / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Multi-location team leadership, large-scale onboarding program management, performance management, succession planning, complex problem solving under pressure, analytical thinking, strategic planning, talent acquisition, staffing level management, new site launch execution
Preferred skills
Bilingual proficiency in English and Spanish
Technologies
N/A
Responsibilities
Support territory team of local general managers in daily operations; Coach and develop team members for improved performance and new roles; Develop a deep bench of talent through performance management and succession planning; Track metrics to measure success and develop strategies to improve customer experience; Develop and oversee upward reporting to HQ leadership; Acquire top talent through direct involvement in hiring and onboarding; Ensure sites operate at appropriate staffing levels; Assist in the launch of new sites within the territory
Seniority
Senior, hands-on IC with strategic oversight