Customer Experience Specialist (m/w/d) - Sindelfingen
Core
Provide a friendly and informative reception for customers, acting as a product expert to answer questions and support the sales and delivery process.
Role type
Customer Experience Specialist (Front-of-House)
Builds
Tesla vehicles and energy products
Domain
Automotive / Sustainable Energy
Deliverable
product features
Required skills
Customer relationship building, Product knowledge (vehicles, solar, storage), Information communication, Experience in customer experience, Organizational skills, Flexibility for weekend/evening shifts
Preferred skills
Passion for Tesla's mission
Technologies
None stated
Responsibilities
Build relationships with customers to support purchase decisions, Conduct comprehensive product demonstrations, Perform test drives highlighting vehicle capabilities, Collaborate with the delivery team to keep customers informed on delivery status, Conduct pre-delivery vehicle inspections, Support the delivery process including handover and final acceptance, Serve as a contact for post-sales inquiries
