Customer Experience Specialist (m/w/d) - Hanau
Core
Provide a friendly and informative reception for customers, supporting sales and vehicle delivery while acting as a product expert.
Role type
Front-of-house customer experience specialist
Builds
Sales and vehicle delivery experience for Tesla customers
Domain
Automotive retail and customer service
Deliverable
client delivery
Required skills
Customer relationship building, product demonstration, test drive coordination, pre-delivery inspection, post-sales support, prioritization in fast-paced environments
Preferred skills
Knowledge of Tesla vehicles, solar modules, and energy storage solutions, flexibility for weekend and evening work
Technologies
None stated
Responsibilities
Build relationships with customers to support purchase decisions, conduct comprehensive product demonstrations, organize test drives, collaborate with delivery teams on vehicle status updates, perform pre-delivery inspections, assist in the final vehicle handover, serve as a contact for post-sales inquiries