Technical Application Scientist II, Chemistry, German and English speaker, Fixed Term (18 months)
Core
Provide expert-level technical support for chemical product portfolios by resolving complex chemistry-related customer inquiries and troubleshooting experiments.
Role type
Technical Application Scientist II (Chemistry)
Builds
Customer support solutions and technical knowledge base enhancements
Domain
Life Sciences / Analytical Chemistry
Deliverable
client delivery
Required skills
Chemistry expertise, laboratory troubleshooting, data interpretation, technical communication, CRM management, cross-functional collaboration
Preferred skills
Spanish, French, or Italian language proficiency
Technologies
CRM systems
Responsibilities
Address customer inquiries via telephone, email, and web chat; manage technical cases from inquiry to resolution; collaborate with Quality Assurance and Product Management; maintain detailed customer interaction records; recommend enhancements to technical resources; participate in cross-functional projects.
Seniority
Mid-level, hands-on IC