Sachbearbeiter (m/w/d) Customer Service Inbound
Core
Handling active reports, unloading reports, internal and external complaints, shipment tracking, and interface control for logistics operations.
Role type
Customer Service Specialist (Inbound)
Builds
Logistics information flow and customer support for DACHSER clients
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Report processing, complaint handling, shipment tracking, interface control, internal communication, documentation
Preferred skills
Insurance support, data acquisition
Technologies
IT systems for logistics tracking and reporting
Responsibilities
Process active and unloading reports, manage customer complaints, track shipments, control interfaces, provide timely information to internal and external stakeholders, document performance deviations