Sachbearbeiter (m/w/d) Customer Service Inbound
Core
Inbound customer service agent handling communications with drivers, customers, and colleagues for a logistics company.
Role type
Customer Service Agent (Inbound)
Builds
Operational logistics processes and customer/driver support
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
German (fluent), English (working knowledge), IT system proficiency, process knowledge (rejection, address lookup, damage handling), shift flexibility
Preferred skills
Additional languages, commercial vocational training in logistics
Responsibilities
Serve as contact person for drivers, customers, and colleagues; Process administrative tasks using internal IT systems; Handle inquiries regarding shipment rejection, address determination, procurement logistics, damage claims, and unloading reports; Ensure quality standards across local transport and terminal operations; Participate in error analysis and process improvement
Seniority
Entry-level to Mid-level