1st Level IT-Support - Infrastructure & Security (w/m/d)
Core
1st Level IT Support specialist handling incoming support requests via phone, email, and ticketing systems for IT Infrastructure and Security.
Role type
1st Level IT Support Engineer (Infrastructure & Security)
Builds
Operational IT support and incident resolution for enterprise clients
Domain
IT Services, Infrastructure, Security
Deliverable
client delivery
Required skills
IT infrastructure basics, Cloud fundamentals, Security concepts, Windows/Linux OS, Network basics, Virtualization, Backup/Storage, Security systems (Cisco, Trend Micro, Splunk), Monitoring, Remote access/Password management, ITSM tools
Preferred skills
Documentation creation, 24/7 shift work readiness
Technologies
Cisco, Trend Micro, Splunk, Windows, Linux
Responsibilities
Answer and process support requests via phone, email, and ticketing system; Ensure operational response times are met; Categorize, prioritize, and assign customer requests to appropriate teams; Resolve technical issues in IT Infrastructure and Security using predefined solutions; Contribute to system documentation and guides