Mitarbeiter Dispatching / Service Desk (w/m/d) (Münster Düsseldorf)
On-site
Core
First-line IT support and ticket dispatching, ensuring SLA compliance and high first-contact resolution rates for end-users.
Role type
IT Service Desk Agent / Dispatch Coordinator
Builds
IT support services and incident management workflows for enterprise clients
Domain
IT Services / Managed Services
Required skills
IT infrastructure knowledge, ticket management systems, SLA monitoring, incident triage, customer communication
Preferred skills
Prior experience in IT support, structured problem-solving, stress management
Technologies
Ticket and service management systems
Responsibilities
Accept and process incidents and service requests, classify and prioritize incoming tickets, coordinate dispatch to specialist teams, monitor ticket resolution times, contribute to service process improvements