IT Service Manager (w/m/d)
Core
Manage performance, cost-efficiency, and quality assurance for Managed Services projects while ensuring customer satisfaction and adherence to service levels.
Role type
Senior IT Service Manager (Managed Services)
Builds
Managed Services projects for enterprise clients across Europe
Domain
IT Service Management / Managed Services
Required skills
IT Service Management, SLA management, budget management, contract management, ITIL processes, ISO-20000 compliance, stakeholder management, data analysis
Preferred skills
ITIL v4 certification, experience with complex IT service structures, C-level communication
Technologies
ITIL, ISO-20000
Responsibilities
Oversee performance and quality assurance of Managed Services projects; conduct regular service, review, and strategy meetings with clients; coordinate with delivery units and project leaders; develop service processes; create reports and analyses for optimization.
