Head of IT Customer Services - Schwerpunkt Onsite Support (w/m/d)
On-site
Core
Lead the IT Customer Services team to strengthen existing business and gain new market share in IT operations support and field services.
Role type
Senior IT Customer Services Team Lead
Builds
IT operations support and field services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT leadership, IT service delivery, modern IT delivery models, cloud, data center, modern workplace, IT security, public sector experience, stakeholder management
Preferred skills
PreSales, process optimization, change management
Responsibilities
Lead and develop the team, manage commercial responsibility, oversee service quality and vendor management, handle escalations and reporting
Seniority
Senior, hands-on IC with team leadership