IT Servicetechniker Onsite Support (w/m/d)
On-site
Core
Onsite IT support technician providing 1st/2nd-level support, troubleshooting, and system monitoring for multiple clients.
Role type
IT Service Desk Technician (Onsite)
Builds
IT support services for enterprise clients
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
ITIL process understanding, ticketing system proficiency, hardware/software troubleshooting, system monitoring, documentation
Preferred skills
Microsoft certifications, experience in IT rollout projects
Responsibilities
Handle and resolve incidents via phone, email, or onsite; create and manage support tickets; monitor customer systems; document activities; support IT rollouts and datacenter operations
Seniority
Entry to Mid-level, hands-on IC