Service Design & Portfolio Manager (w/m/d)
Core
Designing, standardizing, and evolving Managed Service offerings and Service Design Packages for IT infrastructure, Digitalization, Multi Cloud, and Security.
Role type
Senior Service Design & Portfolio Manager
Builds
Standardized, ISO 20000-compliant service offerings and Service Design Packages
Domain
IT Service Management / Managed Services
Required skills
Managed Service / IT Service Management experience, Service Design, Service Lifecycle (ITIL), Service Architecture, Customer Requirements Translation, Sales Support, Standards & Process Design
Preferred skills
PreSales or Consulting experience
Technologies
ISO 20000, ITIL
Responsibilities
Develop standardized, reusable service offerings; Maintain and evolve the Managed Services catalog; Translate customer requirements into actionable service concepts; Create Service Design Packages and handover to operations; Support sales with technical expertise; Drive innovation in service design standards and processes.
