IT Mitarbeiter Support / Service Desk (w/m/d)
Core
First-level IT support specialist handling customer inquiries, incident qualification, and solution finding via phone and remote access.
Role type
1st-Level IT Service Desk Agent
Builds
IT support services for Enterprise customers and Mittelstand
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, Active Directory, Network basics, Ticketing systems, Remote access tools
Preferred skills
Mobile Device Management
Responsibilities
Accept customer inquiries and incident reports, Qualify incidents via phone, Document all processes in ITSM tool, Provide solutions using provided tools
Seniority
Entry-level / Junior