IT Support Agent (w/m/d)
Hybrid
Core
Central point of contact (SPOC) for IT support and operations center, responsible for monitoring events, incidents, and service requests.
Role type
IT Support Agent (Incident Management & Monitoring)
Builds
IT infrastructure stability and service delivery for enterprise clients
Domain
IT Services / Managed Services / Infrastructure
Required skills
Incident management, monitoring tools, ticketing systems, ITIL processes, technical troubleshooting, stakeholder communication
Preferred skills
Shift work availability, advanced service orientation
Technologies
Monitoring tools, ticketing systems, ITIL
Responsibilities
Monitor and triage incidents, coordinate vendor tickets, execute standard IT tasks, communicate with customers and stakeholders, optimize workflows
Seniority
Entry to Mid-level, hands-on IC