Senior IT Support Analyst
Core
Provide high-touch, time-sensitive technical support to traders, sales professionals, and front-office clients in a capital markets trading environment.
Role type
Senior IT Support Analyst (Trade Floor)
Builds
Stable trading infrastructure for TD Securities Global Markets
Domain
Financial Services / Capital Markets
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 troubleshooting, Bloomberg Terminal support, device imaging and deployment, Active Directory management, incident triage, root-cause analysis, multi-monitor configuration, VPN and remote access support, mobile device management (Intune), shift flexibility
Preferred skills
ITIL Foundation, experience in capital markets or financial services, SCCM/ConfigMgr, Citrix support
Technologies
Windows 11, Microsoft 365, Bloomberg Terminal, Dell/Lenovo workstations, ServiceNow, Active Directory, Intune, Citrix, SCCM, PowerShell
Responsibilities
Troubleshoot endpoint, market data, and trading application issues; deploy and refresh workstations; manage user onboarding and access; coordinate incident restoration with internal teams and vendors; perform proactive floor health checks; support major incidents and outages.
Seniority
Senior, hands-on IC