Bilingual Print Customer Success Specialist (Contract)
Core
Act as the primary point of contact for assigned customers to foster relationships, understand business needs, and manage the ePrint program account lifecycle from prospecting to ongoing retention.
Role type
Bilingual Print Customer Success Specialist (Contract)
Builds
ePrint software solutions and print services for corporate clients
Domain
Print services / Graphic communication / B2B sales
Deliverable
client delivery
Required skills
Prospecting and presenting ePrint solutions, account management and relationship building, quarterly business reviews, troubleshooting and issue resolution, pricing and services strategy development, vendor quotation assessment, basic design software proficiency (Adobe Creative Suite), understanding of print production processes and specifications, Microsoft Office Suite proficiency
Preferred skills
College or technical school diploma in graphic arts or related discipline, 3 years' experience in the graphic communication & printing industry, knowledge of margins within multiple product categories
Technologies
Adobe Creative Suite, Microsoft Office Suite (Outlook, Excel, PowerPoint)
Responsibilities
Prospect potential ePrint clients and prepare business cases, maintain strong relationships with existing clients, conduct quarterly reviews to review storefront health, partner with Print Sales to retain and grow program accounts, provide guidance to new sales reps, troubleshoot client issues and manage expectations
Seniority
Mid-level, hands-on IC
