Strategic Customer Success Manager
Core
Own a portfolio of complex, high-value enterprise accounts to drive renewals, expansion, and enterprise-wide digitalization through executive advisory and value realization strategies.
Role type
Senior individual contributor Strategic Customer Success Manager (Account Management)
Builds
Enterprise-wide adoption of Intelligent Agreement Management and contract lifecycle management solutions
Domain
SaaS / LegalTech / Contract Lifecycle Management
Deliverable
client delivery
Required skills
executive-level negotiation, quota-carrying sales experience, portfolio analysis, complex stakeholder management, enterprise adoption strategy, forecasting, CRM hygiene
Preferred skills
C-suite advisory, multi-stakeholder deal cycles, strategic change agent, ambiguity management, high-trust relationship building
Technologies
CRM, forecasting tools, usage analytics platforms
Responsibilities
Prevent risk and accelerate growth across strategic accounts via proactive executive engagement; achieve financial and strategic revenue targets; maintain rolling forecasts and surface renewal risks; lead complex executive-level renewal negotiations; conduct regular executive business reviews; develop comprehensive adoption strategies for multi-stakeholder environments; serve as primary escalation owner for strategic customers; collaborate cross-functionally with Sales, Product, and Legal to execute growth strategies; drive account expansion by identifying incremental growth opportunities; apply rigorous portfolio analysis to prioritize high-impact activities; champion best practices in opportunity management and data quality.