Mitarbeiter technischer Support (m/w/d)
Core
First-level technical support for automotive and technology clients, handling calls, emails, remote diagnostics, and on-site coordination.
Role type
technical support specialist (first-level)
Builds
operational support for client hardware and software systems
Domain
automotive industry + embedded systems
Deliverable
client delivery
Required skills
technical training in electronics/mechatronics, hardware troubleshooting (12/24V, LED, control units), IT systems (Windows, LAN, LTE, VPN), remote diagnostics, ticket documentation, SLA prioritization, on-site coordination
Preferred skills
none stated
Technologies
Windows, LAN, LTE, VPN, monitoring systems
Responsibilities
answer calls and emails, guide users through reset/configuration/update/calibration, analyze faults via remote access, document and prioritize tickets, coordinate on-site visits and spare parts, provide feedback to product management
Seniority
entry-level