Customer Service Specialist
Core
Deliver exceptional customer support via email, chat, and other channels, acting as the primary point of contact for inquiries, technical issues, and feedback while managing operational tasks.
Role type
Customer Service Specialist
Builds
Customer support interactions and operational coordination for US-based clients
Domain
Outsourcing / BPO
Deliverable
client delivery
Required skills
problem-solving, critical thinking, organization, multitasking, tech-savviness, written English communication, verbal English communication
Preferred skills
experience with US clients in fast-response setups, comfort with AI tools, flexibility with schedules
Responsibilities
Deliver customer support via email and chat, assist with product guidance and inquiries, coordinate bookings and appointments, maintain customer records, identify recurring questions to improve processes, test new features and workflows, collaborate with cross-functional teams, handle daily tasks without established SOPs
Seniority
Individual Contributor
