Service Support Coordinator
Hybrid
Core
Co-ordinates after-hour and overflow inbound enquiries for National Calvary Community Care Service Centres, delivering high-level customer service to employees, clients, and their families.
Role type
Service Support Coordinator (Customer Service)
Builds
Customer service interactions and operational handovers for community care services
Domain
Healthcare / Community Care
Deliverable
dashboards & analysis
Required skills
Contact centre operations, problem-solving, telephony systems, data entry, Salesforce, written communication
Preferred skills
Community care familiarity, digital literacy
Responsibilities
Coordinate after-hour and overflow inbound enquiries, resolve interactions in the first instance, provide timely handovers to appropriate business areas
Seniority
Individual Contributor