Street Medicine-Scope Care Navigator
Core
Conduct telephonic intakes, assessments, and care coordination for patients experiencing homelessness and Scope patients, acting as a critical first point of contact to connect individuals to appropriate medical and community resources.
Role type
Social support care navigator (hybrid call center and community outreach)
Builds
Patient care pathways and community resource connections for underserved populations
Domain
Healthcare + Social Services (Street Medicine/Unhoused communities)
Deliverable
client delivery
Required skills
Case management, telephonic communication, trauma-informed care, health history intake, community resource navigation, EHR documentation, de-escalation, HIPAA compliance
Preferred skills
EMT/CPXP credential, bilingual (Spanish), Street Medicine experience, motivational interviewing, direct outreach in encampments/shelters
Technologies
EHR, telephony/call management systems, program dashboards
Responsibilities
Conduct telephonic intakes and pre-visit assessments; screen for medical, psychosocial, and social needs; build rapport and trust with vulnerable populations; escalate urgent clinical needs; log contacts and outcomes in EHR; coordinate warm hand-offs to clinical teams; track program outcomes on dashboards
Seniority
Mid-level, hands-on IC