Mitarbeiter:in Servicedesk - Dresden (m/w/d)
Hybrid
Core
Handling customer and partner inquiries via ticketing systems and phone, providing 1st and 2nd level support for meeting and committee management software.
Role type
IT support specialist (1st/2nd level)
Builds
IT support services for meeting and committee management software
Domain
IT support / Software services
Deliverable
client delivery
Required skills
ticketing systems, phone support, Microsoft Windows, Linux, MS Office, web servers, databases, analytical problem solving
Preferred skills
none stated
Technologies
Microsoft Windows, Linux, MS Office, web servers, databases
Responsibilities
processing customer and partner inquiries, analyzing and classifying incident reports, escalating unresolved issues to 3rd level support, ensuring customer satisfaction
Seniority
Entry-level to Mid-level