Mitarbeiter Servicedesk - Dresden (m/w/d)
Hybrid
Core
Providing 1st and 2nd level IT support via ticketing and phone for clients in meeting and committee management software.
Role type
IT Service Desk Support Specialist
Builds
IT support services for enterprise meeting management clients
Domain
IT Support / Enterprise Software
Required skills
IT vocational training, telephone support experience, Microsoft OS, Linux, MS Office, web servers, databases, analytical problem solving
Technologies
Microsoft OS, Linux, MS Office, web servers, databases
Responsibilities
Handling customer and partner inquiries via ticketing system or phone, analyzing and classifying incident reports, escalating issues to 3rd level support, ensuring customer satisfaction
Seniority
Entry-level to Mid-level