Mitarbeiter Service-Desk Kundenbetreuung - Dresden (m/w/d)
Hybrid
Core
Handling customer and partner inquiries via ticketing systems and phone for meeting and session management software solutions.
Role type
1st and 2nd Level Support Specialist
Builds
IT support services for meeting and session management software
Domain
IT Support / Software Solutions
Deliverable
client delivery
Required skills
Ticketing systems, 1st and 2nd Level Support, Troubleshooting, Microsoft Operating Systems, Linux, MS Office, Web Servers, Databases
Preferred skills
Telephone support experience, Analytical skills
Responsibilities
Process customer and partner inquiries via tickets or phone, Analyze and classify incident reports, Ensure customer satisfaction