Mitarbeiter Service-Desk Kundenbetreuung - Köln (m/w/d)
Hybrid
Core
Handling customer and partner inquiries via ticketing systems and phone for meeting and session management software solutions.
Role type
1st and 2nd level IT support specialist
Builds
IT support services for meeting and session management software
Domain
IT Support / Software Solutions
Deliverable
client delivery
Required skills
IT vocational training, ticketing systems, phone support, Microsoft OS, Linux, MS Office, web servers, databases
Preferred skills
prior experience in telephone support, analytical skills
Technologies
Microsoft OS, Linux, MS Office, web servers, databases
Responsibilities
Process customer and partner inquiries via tickets or phone, handle 1st and 2nd level support for meeting and session services, analyze and classify incident reports, escalate issues to 3rd level support when necessary, ensure customer satisfaction