E-Commerce Manager (m/w/d)
Core
Managing customer service operations, order processing, and administrative workflows for an e-commerce business.
Role type
e-commerce operations manager (customer service focus)
Builds
order fulfillment processes and customer communication channels
Domain
e-commerce / retail
Deliverable
product features
Required skills
order processing, customer correspondence, complaint handling, CRM management, document management, procurement, ERP systems, e-commerce software
Responsibilities
Create offers and process orders, handle customer correspondence and complaints, maintain customer databases and CRM systems, manage document and contract archives, handle procurement of office supplies and services
Seniority
Mid-level, hands-on IC