Backoffice E-Commerce & Vertrieb (m/w/d)
Core
Backoffice support for sales and e-commerce operations, handling customer inquiries, order management, and product data administration.
Role type
E-commerce backoffice and sales support specialist
Builds
Product listings, customer orders, and sales campaigns for B2C and B2B clients
Domain
E-commerce and retail sales
Deliverable
product features (via careerplan.io/jobs/2574203-backoffice-e-commerce-vertrieb-mwd-at-groen-janssen)
Required skills
Customer inquiry handling, order processing, product data management, B2B/B2C sales support, sales campaign coordination, data entry, sales analysis
Preferred skills
Shopware experience, ERP systems (Tricoma, ProAlpha), marketplace management (Otto, eBay, Kaufland), online marketing basics, product management
Technologies
Office programs, Shopware, Tricoma, ProAlpha, Otto, eBay, Kaufland
Responsibilities
Handle customer inquiries via email and phone, create and track quotes, maintain customer and order data, coordinate with warehouse and shipping, manage product data in the online shop, monitor orders and returns
Seniority
Entry to Mid-level, hands-on IC