Collections Strategy Manager
Core
Design, test, and optimize credit card collections strategies to improve cure rates, roll rates, and customer engagement while ensuring regulatory compliance.
Role type
Senior IC credit card collections strategy manager
Builds
Targeted treatment strategies (SMS, digital, call, legal routing) and test-and-learn frameworks for delinquency management
Domain
Financial services / Credit risk management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data analytics, segmentation, statistical validation, SQL, SAS, regulatory compliance knowledge, cross-functional partnership
Preferred skills
Collections lifecycle strategy across multiple portfolios, digital outreach channels (SMS, email, AI), regulatory frameworks (TCPA, FDCPA, CFPB)
Technologies
SQL, SAS, R, Tableau, MS Excel, PowerPoint
Responsibilities
Develop and execute collections strategies across delinquency stages; Identify customer segments using behavioral and risk data; Monitor key performance metrics (RPC%, PTP%, liquidation curves); Partner with Legal, Compliance, and Operations teams; Support digital transformation initiatives including automation and vendor integrations; Create reports on strategy results using quantitative methods
Seniority
Senior, hands-on IC
