Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18
Core
Entry-level technical support specialist providing first-line assistance to users via chat, email, and phone.
Role type
Entry-level technical support specialist
Builds
User support for a platform
Domain
Technology support
Deliverable
client delivery
Required skills
technical aptitude, problem-solving, written communication, verbal communication, independent work, teamwork
Responsibilities
Respond to technical inquiries via chat, email, and phone; Diagnose and troubleshoot software and hardware issues; Provide step-by-step guidance to users; Assist users with navigating the platform; Document and escalate complex technical issues; Participate in training sessions to stay updated on product knowledge