Sachbearbeitung Frontoffice/Erstantragsbearbeitung in einer Arbeitsgruppe eines Leistungsbereiches d
Core
Front office and initial application processing for social services, including handling applications for social assistance, asylum seeker benefits, funeral costs, and state nursing care money.
Role type
Administrative specialist (social services)
Builds
Social service applications and official decisions for citizens
Domain
Public administration / Social welfare
Deliverable
client delivery
Required skills
Application processing, benefit eligibility assessment, document verification, form distribution, jurisdiction determination
Preferred skills
German language (C1 level)
Technologies
Office software, document management systems
Responsibilities
Handle initial contact and intake of citizen requests, verify completeness of application documents, process applications for social assistance and asylum benefits, issue official decisions, distribute forms and information sheets.