Eligibility Specialist II - TANF
Core
Determines initial and continued eligibility for public assistance programs, specifically within the Temporary Assistance for Needy Families (TANF) Unit, by interviewing clients and applying policy standards.
Role type
Eligibility Specialist (Social Services)
Builds
Eligibility determinations for public assistance programs
Domain
Social Services / Public Assistance
Deliverable
dashboards & analysis
Required skills
Interviewing, data gathering, evaluating information against standards, explaining program rules, data entry, mathematical calculations, maintaining confidentiality
Preferred skills
Conflict resolution, customer service
Technologies
Automated eligibility systems
Responsibilities
Interview clients to obtain facts and documentation; evaluate information and apply allowable standards; explain eligibility requirements and rights to clients; review and analyze information for accuracy; enter data into automated systems; perform intermediate mathematical calculations; maintain confidentiality of applicant information