LAT Customer Collaboration Manager
Core
Lead Customer Collaboration across LATAM, ensuring operational performance and strengthening partnerships between Commercial, Supply Chain, and strategic customers.
Role type
Senior Customer Collaboration Manager (Regional Lead)
Builds
Customer-centric operating model integrating Kinaxis, AI, and automation
Domain
Supply Chain / Customer Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic customer relationship management, Cross-functional leadership, Operational KPI ownership, People leadership, Digital transformation, Kinaxis/APS adoption, Lean Six Sigma, Project management
Preferred skills
Advanced planning systems expertise, Oracle/SAP experience, Change leadership
Technologies
Kinaxis, Oracle, SAP, AI, Automation tools
Responsibilities
Lead Customer Collaboration organization across LATAM, Own customer operational KPIs (OTIF, Fill Rate, SLA), Drive business adoption of Kinaxis and AI initiatives, Lead and develop a high-performing regional team, Partner with Commercial on Joint Business Planning
Seniority
Senior, hands-on IC with people leadership
