Teamleiter Support & Service (m/w/d)
Core
Leading the Support and Service areas for a medical device manufacturer, managing resources, capacity, and budget while driving process improvement.
Role type
Senior Team Lead, Support & Service
Builds
Support and Service operations for medical device clients
Domain
Medical Technology / Healthcare
Required skills
Team leadership, resource and capacity planning, budget management, process standardization, technical understanding, stakeholder collaboration
Preferred skills
Experience in technical customer support or customer success, ability to communicate complex technical concepts
Technologies
N/A
Responsibilities
Lead and develop the Support and Service team, manage resource and capacity planning, introduce and analyze service KPIs, handle complex escalations, standardize support processes, collaborate with R&D, Sales, Production, and Quality Management
Seniority
Senior, hands-on IC with people management